All our parcels are sent by Canada Post and should reach you in 7-10 working days after the payment is made.
Free shipping policyRegen Healthcare Ltd offers free standard shipping for all eligible orders of $75 or greater before applicable taxes. For all total order amounts less than $75 before applicable taxes, a flat rate shipping fee of $10 per order applies. Tracking numbers are provided free of charge with every shipment.
Return/Refund PolicyAt Regen Healthcare Ltd, we want you to be completely satisfied with your purchase.
All unopened products in resaleable condition may be returned for a refund within 30 days of the invoice date.
Please contact a Customer Service Representative 1(905) 990 2171 to inform about any returns. The original invoice must be included with your return. Regen Healthcare Ltd does not accept packages posted COD by the recipient. If your original order included free shipping, the cost of original shipping may be deducted from your refund total if your order no longer qualifies for free shipping after an item return. Regen Healthcare Ltd reserves the right to approve or reject returns.
If you received the wrong order or an opened item, please contact our Customer Service team 1(905) 990 2171 as soon as possible for a resolution.
30-Day Quality GuaranteeHere at Regen Healthcare Ltd, we stand by our products and want all customers to be 100% satisfied with them. If you are not satisfied with any product purchased, please contact our Customer Service team 1(905) 990 2171 so we can solve the issue.
How Do I Make a Return?
Please follow these steps to make a return:
- Contact our Customer Service team 1(905) 990 2171 to inform about the return. Then, ship all items for return along with the original invoice to:
Attn: Returns Department
Regen Healthcare Ltd
44 Herrick Place
Markham, ON, L3S 3B6
* To ensure packages are safely delivered, a tracking service is highly recommended. Please note Regen Healthcare Ltd cannot be held responsible for returned parcels lost in transit.
- Our Customer Service team 1(905) 990 2171 will contact you once the package has been received and all contents have been processed. A refund will be issued to the original method of payment within 10 business days. Alternatively, you may choose to receive store credit instead. Lost, Damaged, or Wrong Shipment If you’ve received a damaged or wrong shipment, please contact our Customer Service team 1(905) 990 2171 as soon as possible so we can rectify the mistake.If you have not received your shipment after 20 business days of ordering, your shipment may be lost. Please check the tracking number provided with your order, or contact our Customer Service team 1(905) 990 2171 for a resolution.